JOB TITLE: Sales & Project Support

LOCATION: London

WORKING HOURS 9:00am – 17:30 Monday to Friday

REPORTING TO: Project Directors / Sales Directors

RESPONSIBLE FOR: None

MAIN PURPOSE/OBJECTIVES OF ROLE:

Our mission: - To deliver an on-brand experience, evoking emotions & creating inspiring spaces.

The Sales & Project Support role is a client-facing position within the Showcase Interiors team, tasked with supporting the delivery of major projects.

Based in the London office and reporting directly to the Sales Director for project-related and sales activities. The role is responsible for managing and coordinating internal resources and external suppliers, addressing weekly action points, and raising potential issues in advance to the Project or Sales Directors.

KEY DUTIES/RESPONSIBILITIES:

1. Sales Support 

• To be responsible for quality control of all presentations and quotations ensuring that the house style is adhered to.
• To be familiar with the company clients in particular our Key clients and our Architect and Design practices.
• To answer all incoming phone calls and to record information accurately and relay to the relevant person.
• In the absence of the salesperson to resolve all incoming client enquiries and to qualify all incoming leads at point of call
• To provide admin support to the sales team in the form of quotations and presentations liaising with all relevant suppliers to collate material.
• To provide Marketing with assistance in maintaining the upkeep of product boards, case studies and any products detailed on the Website
• Liaising with members of staff in other departments to resolve client issues
• To attend sales meetings and sales events with team.
• To attend a weekly workflow meeting with Sales Director

2. Client Facing 

• Responsible for attending designated and appropriate project meetings and for producing the minutes / action points
• Responsible for ensuring that all project meeting minutes / action points are issued to all relevant parties (internal & external) and when required action points are followed up to ensure their successful completion
• Responsible for organising and attending showroom visits and product demonstrations
• Responsible for providing a consistent and constant point of contact for the designated client

3. Supplier Relationships 

• Responsible for communicating a consistent and positive message regarding the project at all times (maximising the PR opportunities from Showcase’s involvement)
• Responsible for providing clear, concise, detailed and accurate briefs to suppliers
• Responsible for coordinating supplier activity, including:

1. Quotation Requests,
2. Progress reports and feedback
3. Day to day communication on all activities
4. Showroom visits
5. Product demonstrations

• Responsible for the on-going and frequent communication with the Sales team to ensure that the team is always kept up to date with supplier developments

4. Supplier Relationships 

• To maintain a positive and friendly attitude to our suppliers
• To attend all supplier training sessions.
• To maintain current issues of supplier company price lists on the server .
• To maintain the product matrix and corresponding image bank.

5. Administration 

• Responsible for maintaining the electronic and hard copy filing
• Responsible for producing and managing the project flow chart, actively highlighting issues and potential problems well in advance
• Responsible for producing and maintaining budget plan to latest plan release
• Responsible for conducting all ‘call off’s’
• Responsible for the production of all presentations and documents.
• Responsible for completing all supplier orders accurately (aim is for 100% accuracy when completing supplier orders)
• Responsible for chasing orders through the system to ensure that products are on site by given dates, to highlight to the project director and project manager potential and real issues relating to delivery.
• Responsible for providing the client with all required written communication
• Responsible for booking meeting rooms and areas of work on behalf of the team
• Responsible for coordinating and facilitating internal project meetings, for producing the minutes / action points that arise from the meeting, for distributing the minutes / action points to all relevant internal staff and for chasing up outstanding action points to ensure their successful completion

6. Administration 

• Maintaining office systems and house style
• To set up standard templates for all presentations
• Ordering and maintaining stationery and equipment supplies;
• Organising and storing paperwork, documents and computer-based information.
• Managing the delivery and returns of trial items such as task chairs.
• To maintain and update internal databases and CRM system

7. Health & Safety

• Maintain safe working practices whilst undertaking your duties at all times
• To act in accordance with the company’s Health, Safety and Environmental policies, procedures and practices highlighting any issues appropriately

6. Miscellaneous

• Work flexibly and be receptive and adaptable to a changing environment within a fast-expanding Company
• Undertake any other reasonable tasks as directed by management

This list is not an exhaustive list of duties, and you may be liable to undertake such duties as may be reasonably required of you that are within your capability. This job description will be reviewed on a regular basis and subsequently revised and updated from time to time.